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Page 1 of 1
Birmingham, West Midlands (On-site)
£23,133 per year
Full-time
Permanent or contract

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

For more than 140 years, the Forces Employment Charity (FEC) has proudly supported service leavers, veterans and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs and training opportunities regardless of circumstances, rank, length of service or reason for leaving. By working for FEC, you will become part of a vibrant team living the charity's values: Expert, Supportive, Passionate, Open and Honest, Resilient and Collaborative. 

Brief role description

The NST Client Advisor plays a key role in delivering the support centre function for the programme, acting as the first point of contact for veterans who have served in the UK Armed Forces and are at risk of, or involved in, the Justice System. Working closely with the Nova Support Team (NST), you will provide initial advice, guidance and assistance, assess individual needs, manage case information and connect veterans with appropriate support services. The role involves receiving and triaging referrals, making timely first contact, completing initial registrations and maintaining accurate and detailed records on the case management system. 

Who we are looking for

We are seeking a compassionate and people-focused individual who can build trust and communicate clearly while supporting veterans with a range of complex needs. You will have experience and guiding and supporting individuals with strong interpersonal skills and the confidence to provide accurate advice and direction. You will also be highly organised, detail-oriented and able to manage multiple cases effectively while handling sensitive information with professionalism and care. You will be proactive, IT Confident and able to work both independently and collaboratively with internal and external stakeholders. The ideal candidate will also bring an understanding of the justice system, experience using Salesforce, or a similar CRM system, and a resilient, adaptable approach. 

We are looking to appoint multiple candidates and are offering this role on both a permanent and fixed-term contract (FTC) basis. 

Interested? Want to know more about the Charity? Check out our website. 

Eager to know more about the role? Have a look at the job description. 

What's in it for you? Check out our benefits. 

Have we convinced you to apply? Submit your CV and Covering Letter by ​Monday, 29 June 2026

Got questions about the role? Get in touch with the People team at the Forces Employment Charity. 

Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you are an internal applicant, please ensure you have made the People team aware before applying. 

We are committed to equal opportunities and improving the working lives of our staff by creating an inclusive and supportive environment where everyone, including those with disabilities, can thrive, develop and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process. We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process. 

#LI-DNI

Application resources
Organisation
Forces Employment Charity View profile Organisation type Registered Charity Company size 101 - 500

We provide life-changing support, jobs and training opportunities to Service leavers, veterans, reservists and their spouses, partners and Children

bg_hero_home-v2.jpgmentoring-featured-image-500x500-1.pngArmed-Forces-website-blog-v1.jpg
Posted on: 09 June 2026
Closing date: 09 July 2026 at 10:51
Tags: Administration, Advice / Information, Crime, CRM, Customer support, Employment, Helpline, Human Rights, Justice